Queen Mary's Hospital (Roehampton)

United Kingdom

Queen Mary’s Hospital, a Private Finance Initiative (PFI) site with over 17 years of successful operation, serves as a cornerstone of community healthcare in Roehampton. The consortium comprising of Equitix, Abrdn Investments, and Sodexo, ensures seamless service delivery with Sodexo providing Hard and Soft FM Services, Equans overseeing lifecycle and MES, and Equitix Management Services delivering management services. The hospital delivers exceptional care in partnership with NHS Property Services and St George’s University Hospitals NHS Foundation Trust.

The hospital offers a wide range of services, including diagnostic outpatient clinics, specialist rehabilitation, inpatient beds, outpatient mental health services, and advanced day surgery facilities. Operational excellence is evidenced by consistently low service failure points and overwhelmingly positive user feedback, with a 2024 MES satisfaction survey showing 95% of respondents rating services as excellent.

Queen Mary’s exemplifies flexibility within the PFI framework, consistently implementing initiatives that drive cost savings and improve patient care. Recent initiatives include scope changes that have delivered substantial cost savings of over £300,000 across 6 years for NHS PS and the repurposing of an ultrasound scanner to enhance healthcare provision.

Community engagement is central to the hospital’s mission. Initiatives like school visits and well-being projects such as the Zen Bus strengthen its ties with the community. Additionally, its specialised prosthetics and orthotics facilities are recognised as a leading UK centre.

Consistently achieving accolades, including Trust Values Awards and Platinum Accreditations, Queen Mary’s demonstrates excellence in operational delivery, strong partnership working, and community impact, making it a model PFI project.